Refund policy

1. Refund Policy

We offer refunds under the following conditions: no refunds are offered except under the conditions listed below.

Refunds may be granted in cases such as:

  • The wrong product was provided
  • The product is defective
  • The product was damaged during shipping
  • The product was tampered with

To be eligible for a refund, you must notify us within 48 hours of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 5 to 10 business days, depending on the issuing bank or payment provider.

Exceptions (if applicable):
Refunds may not be available for certain items, including but not limited to:

  • Perishable goods (including flowers and food products)
  • Opened or used items
  • Products not in their original condition
  • Customized or personalized items

2. Cancellation Policy

Orders may be canceled within 12 hours from the time of purchase, provided that:

  • The order has not yet been processed, shipped, or fulfilled
  • The product is not customized or already in preparation

Cancellation requests must be submitted through baytwardshop@gmail.com

  • Customized or personalized orders are typically non-cancellable once processing has started.

3. Exchange Policy

We offer exchanges under the following conditions: no exchanges are offered except in the cases listed below.

Exchanges may be accepted if:

  • The wrong product was delivered
  • The product is defective or damaged
  • The item does not match the description

Requests for exchange must be made within 48 hours of delivery.

Items must be returned in original condition / unused / original packaging, unless defective.

Exclusions (if applicable):

  • Perishable goods (including flowers)
  • Customized or personalized items
  • Items marked as final sale

4. General Conditions

  • Customers are responsible for return shipping costs unless the issue is due to our error
  • We reserve the right to inspect returned items before approving refunds or exchanges
  • Shipping fees are non-refundable once the order has been shipped
  • This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase

5. Contact

For any refund, cancellation, or exchange requests, please contact us at:
baytwardshop@gmail.com