Privacy Policy
SHOPPING & RETURNS POLICY
Welcome to Beitalward.com! Our site offers an array of stunning floral arrangements and bouquets perfect for every occasion. Enhance your gift with our selection of balloons, chocolates, wines, candles, and more. We also have an extensive collection of indoor and outdoor plants, many of which are cultivated in our own nurseries.
This page will guide you through the process of purchasing any of our products.
HOW TO ORDER
Place your order online or by phone.
ONLINE PURCHASES
– Select your floral arrangement or plant
 – Opt for an additional gift to complement your choice
 – Enter your and the recipient’s details
 – Select your preferred delivery date and time
 – Add a personalized message for the recipient
 – Choose a payment method
 – Provide your billing information or contact us for alternative payment methods
TELEPHONE ORDERS
 – Contact our customer support at +961 000 111 for assistance with orders in Lebanon. Our team is available:
 – Monday to Friday from 9:00 am to 4:00 pm
 – Saturday from 9:00 am to 2:00 pm
ORDER CONFIRMATION & TRACKING
1. You will receive a confirmation email from our team upon placing and delivering your order. If you do not receive these emails, please contact our customer service.
2. To track your order, log in to your account.
PAYMENT OPTIONS
Choose from the following payment methods:
1. Online Payment: Visa, Mastercard, and American Express are accepted.
2. Offline Payment: Accepting money transfers (Wishmoney or OMT/……) or cash payments at our stores in Lebanon.
RETURNS & REFUNDS
Our expert florists and plant specialists ensure your selection is crafted with care to closely resemble what is displayed on our website. If you are not satisfied with your order, you have 72 hours from receipt to file a claim. For a valid return, the item must be in its original condition. Please provide photos highlighting the issue, and our team may ask additional questions about the item. If your claim is approved, our customer care team will notify you and either resend the item or process a refund to your original payment method. The refund will appear in your bank account within a few days, depending on your card issuer’s policies.
GET IN TOUCH
For claims or support, contact our team online or by phone.
Call us at +961 000 111Â during these hours (Beirut time):
 – Monday to Friday from 9:00 am to 4:00 pm
 – Saturday from 9:00 am to 2:00 pm